Help

Help & support

Stuck? Most answers are below. Still stuck? Email [email protected] with your phone model and Android version. We usually reply within 2 working days.

Reminders arrive late or not at all

Some phones stop apps in the background to save battery. Kindorra's Profile → Help & support → Keep Kindorra reliable page walks you through each step. In short:

• All phones: Settings → Apps → Kindorra → allow Notifications and Alarms & reminders. Set Battery to Unrestricted.
• vivo / iQOO: Settings → Battery → Background power consumption management → Kindorra → Allow. Also allow Autostart.
• Xiaomi / Redmi / POCO: App info → Autostart on; Battery saver → No restrictions.
• OPPO / realme / OnePlus: App info → Battery → Allow background activity and Allow auto launch.
• Samsung: Settings → Battery → Background usage limits → make sure Kindorra is not in Sleeping or Deep sleeping apps.

The companion doesn't pop up over apps

Allow Display over other apps for Kindorra. On Android 15 and newer, if the switch is greyed out: App info → ⋮ menu → Allow restricted settings, then try again. If Quiet mode is on, reminders wait silently by design.

Screen time shows nothing

Allow Usage access for Kindorra (Settings → Apps → Special app access → Usage access). Screen time is read on your phone and never uploaded.

Premium

• Restore on a new phone: sign in to Google Play with the same account, open Kindorra → Premium → Restore purchase.
• "Payment pending": you chose a payment that completes later (for example cash or bank transfer). Premium unlocks as soon as Google Play confirms it.
• Refunds: handled by Google Play. See Google Play refunds.

Moving to a new phone

Profile → Privacy & security → Export my data, move the file, then Import from a file on the new phone. If Android backup is on, your data may also come back automatically after installing.

Account & privacy

See the privacy policy and how to delete your account.